30 Day Money Back Guarantee

Customer satisfaction is our main goal here at Island Pond Dot Com Webhosting. All our hosting plans carry a 30-day money back guarantee. If you are not completely satisfied with our services within the first 30 days of activating your account, simply send an email to support@islandpond.com with a brief explanation. You will then be given a full refund for any hosting fees charged*.

Cancellations at any other time are subject to the minimum contract term agreed to, ending at the anniversary date for your subscription.

Please note: If service is terminated past the initial 30-day period, regardless of the length of contract, Island Pond Dot Com Webhosting will not refund the remaining fees.

Any customer whose account has been suspended or terminated due to the breach of any part of the Island Pond Dot Com Webhosting Terms & Conditions including but not limited to the Payment of Fees and the Violation of the Acceptable Use policy automatically forfeits eligibility for the Island Pond Dot Com Webhosting 30-Day Money Back Guarantee.

Any customer who has received a refund in the past, or has been a customer in the past 90 days is not eligible for the Island Pond Dot Com Webhosting Money Back Guarantee.

*This refund applies only to hosting fees and does not include any additional services provisioned by Island Pond Dot Com and/or the customer, including but not limited to domain name registration fees, disk space over usage fees and additional bandwidth charges.

30-day money back guarantee is subject to limitations and does not apply to any promotions.